Suzanne Mouse Mat / Gaming Mat
Suzanne Mouse Mat / Gaming Mat
Suzanne Mouse Mat / Gaming Mat
Suzanne Mouse Mat / Gaming Mat
Suzanne Mouse Mat / Gaming Mat
Suzanne Mouse Mat / Gaming Mat

Suzanne Mouse Mat / Gaming Mat


Regular price £23.15 Sale price £18.50 Save 20%
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Only 4 items in stock!

Add a bit of colour and style to your workplace (whether it's your dining table, a cubby hole under the stairs, or an 'actual' desk) with this generous sized mouse pad.

  • Non slip neoprene base with a smooth fabric upper surface.
  • Large = 39 x 30cm (15 x 12 in)
  • Small = 28 x 20cm (11 x 8 in) 
  • Large is a good size for most people, including gamers - less shuffling your mouse about to get it back on the mat.
  • Small is perfect for anywhere desk space is at a premium.
  • Machine washable. Pop in the washing machine on a gentle cycle at 30 degrees, and leave somewhere flat to dry.
  • Rounded edges
  • The design started life as a millefiori pattern, originally created in clay.
We have sent tens of thousands of parcels over the past few years, with 99% being sent via tracked courier.
Thankfully, the vast majority arrive swiftly and safely with zero issues. 
Some things to bear in mind...
We are unable to ship to PO Boxes - Parcelforce used to take them but this no longer seems to be an option.
We always ship to the address on the order. These details are imported automatically by the courier system; we do not check or change them.
So... make sure your shipping address is correct and complete at checkout.
If you realise your address is wrong, by all means get in touch and we will try to help.
But your address remains your responsibility; incorrectly addressed items are non-refundable.
Awkward addresses: If your address is hard to find or a bit obscure, please do add some detail to help your courier find it. (Eg bottom of the hill, green door, opposite a church).
Domestic / UK shipping
You'll get FREE standard delivery if you spend £50 or more; if your order is under £50, shipping will be added at checkout.
Help with calculating international shipping
To see how much international shipping will cost, add your chosen item/s to your cart and go through to checkout; if you put in your location (just a postcode or zipcode is normally fine), the website will calculate the delivery charge for you.
The website calculates shipping by weight and is generally fairly accurate. However if the shipping costs significantly less than you've paid, we always refund the excess. 
Customs charges and duty

Some countries do charge import duty and / or tax on shipments from the UK.

The shipment value at which duty starts to be applied, and the charge, varies enormously. It also changes regularly, and (in my experience) is inconsistently applied.

In other words, some large, expensive parcels get through without any additions, and some small, inexpensive shipments don't.

I ship to more than 180 different states, countries and territories and, to be honest, I can't keep up with the import arrangments for them all.

So all shipments are sent 'duty unpaid'.

This means if a shipment ends up with fees to pay on import, it's down to the recipient to pay them.

If you choose not to pay the duty, the parcel may be destroyed, or it may be returned to me (sometimes with hefty charges added).

For this reason, parcels that are not delivered, returned to me, or destroyed because of unpaid duties or taxes, are non refundable.

If this worries you, please investigate your local tax and import duty arrangments BEFORE placing your order.

 Shipping delays

Most parcels arrive quickly and safely, within expected timeframes. But a few turn into a bit of a saga.

If you have checked the tracking (you can find this on your shipping notification) and there seems to be a delay or a problem, by all means get in touch and we'll see if we can work out what's happening. 

However, please bear in mind that most couriers won't even discuss a parcel until it is many days past its expected delivery date, and/ or the tracking has not updated for a week.

Overseas orders can be subject to unexpected and sometimes very lengthy delays that are outside of my control - this is quite often due to unpaid duty, or the absence of the recipient's contact details. 
Shipping to Europe post Brexit
As of 1st January 2021, shipping items from the UK to European Union countries is unpredictable. 
Parcels may take a long time, paperwork requirements are often not clear, and new import duties and other charges are likely to apply.
Any questions about shipping or delivery, please contact me.
 
 

I want you to be 100% delighted with your purchase. So if for any reason you are not, please let me know! 

Below you'll find my general Returns, Refunds and Exchanges policy.

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FAULTY or DAMAGED ITEMS

If you find there's a problem with your order, please contact me within 7 days of delivery

Let me know what's happened and what you'd like me to do.

On faulty items, I offer prompt replacement or a refund as standard. 

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NON-FAULTY ITEMS

Most of my pieces (including tiles, mugs, chopping boards, coasters etc) are made to order.

As a courtesy, I do accept returns on most made-to-order pieces (exceptions are listed below). 

BUT I reserve the right to charge a 50% restocking fee, and to impose a maximum refund limit of £250.

In other words, you'll get a refund of 50% of the purchase price once I’ve received the undamaged item/s back, up to a maximum of £250.

This is because all returned items have to be checked, photographed, and re-listed - at a big discount - as 'ready-made' sale sets  (like these)

I also have to find somewhere to store them until they are resold, which might be years.

(Click here to see where most returns end up

I operate a different policy with single tile samples. On individual tile samples, I will refund 100% of the purchase price of the tiles once they're back with me. 

Shipping is non-refundable in either direction.

Glass Splashbacks: As they are made to order in bespoke sizes, all glass splashbacks are non-returnable and non-refundable. Please check your dimensions carefully before ordering! 

Wallpaper: As wallpaper is printed to order, it is non-refundable and non-returnable. Please check you're ordering exactly the right paper type and quantity for your project. 

If you find a fault, or the wrong item has been delivered, please contact me and I'll arrange for a replacement to be dispatched as soon as possible. 

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USE CONTRARY TO GUIDELINES

Intended use and limitations are clearly stated in the listing.

For instance, intense heat / flame / abrasives / chemical cleaners may harm decorative finishes.

Take note of the care instructions / useage guidelines before using or installing your item/s. 

I can't refund items that have been used, or installed, contrary to their intended use or stated limitations.

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  HOW TO RETURN ITEMS

​If you have items to return, please... 

  1. Contact me to let me know what's gone wrong and to work out how to proceed. This is because, in a busy studio, an 'unnanounced' parcel may sit unopened for weeks. It may even get unpacked and put away without me knowing.
  2. Send pictures if your items are faulty or damaged. I need these to claim on my postal insurance; refunds can't be issued without them.
  3. Package items to be returned in the the same manner as they were shipped, using the same appropriately protective layers. 
  4. Get proof of postage. I would strongly recommend a tracked service, as I can't refund items that go missing, or arrive damaged.

I will issue a refund as soon as the piece arrives back safely on my desk, but depending on your payment method, it may take several days for the refund to be processed.

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 Please Click Here for information on Shipping Delays and Losses


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