SALE Second - this has a misprint at the bottom (see pics). One only!
A deep blue-green millefiori-winged dragonfly on a strong cream linen-canvas tote bag.
- Perfect for lugging a laptop and notebook, a french bread-salami-and-cheese picnic, your yoga kit, or a book, towel and drink for a day at the beach.
- Bag itself is 42cm x 38cm or 17x 15 inches
- 5cm gusset at the bottom.
- Pair of strong, comfortable handles are 26cm high (from the top of the bag) fully extended (perfect shoulder length).
- Fully machine washable at 40 degrees. Don't tumble-dry - just hang it up somewhere airy and leave to dry.
- Hardwearing, easy-to-clean linen-feel polyester
- These are handprinted to order in our Reigate studio.
Please note: The gusset at the bottom may be creased as a result of the printing process. The creases will gradually relax as you use the bag - or if they really bother you, machine wash the bag and press with an 180 degree iron to remove them.
I want you to be 100% delighted with your purchase. So if for any reason you are not, please let me know!
Below you'll find my general Returns, Refunds and Exchanges policy.
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FAULTY or DAMAGED ITEMS:
If you find there's a problem with your order, please contact me within 7 days of delivery.
Let me know what's happened and what you'd like me to do.
On faulty items, I offer prompt replacement or a refund as standard.
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NON-FAULTY ITEMS
Most of my pieces (including tiles, mugs, chopping boards, coasters etc) are MADE TO ORDER.
As a courtesy, I do accept returns on most made-to-order pieces. But I reserve the right to charge a 50% restocking fee.
In other words, you'll get a refund of 50% of the purchase price once I’ve received the undamaged item/s back.
This is because all returned items have to be checked, photographed, and re-listed - at a discount - as 'ready-made' sale sets. I also have to find somewhere to store them until they are resold.
(Click here to see where most returns end up)
I operate a different policy with single tile samples. On individual tile samples, I will refund 100% of the purchase price of the tiles once they're back with me.
Shipping is non-refundable.
Glass Splashbacks: As they are made to order in bespoke sizes, all glass splashbacks are non-returnable and non-refundable. Please check your dimensions carefully before ordering!
Wallpaper: As wallpaper is printed to order, it is non-refundable and non-returnable. Please check you're ordering exactly the right paper type and quantity for your project.
If you find a fault, or the wrong item has been delivered, please contact me and I'll arrange for a replacement to be dispatched as soon as possible.
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USE CONTRARY TO GUIDELINES
Intended use and limitations are clearly stated in the listing.
For instance, intense heat / flame / abrasives / chemical cleaners may harm decorative finishes.
Take note of the care instructions / useage guidelines before using or installing your item/s.
I can't refund items that have been used, or installed, contrary to their intended use or stated limitations.
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HOW TO RETURN ITEMS
If you have items to return, please...
- Contact me to let me know what's gone wrong and to work out how to proceed. This is because, in a busy studio, an 'unnanounced' parcel may sit unopened for weeks. It may even get unpacked and put away without me knowing.
- Send pictures if your items are faulty or damaged. I need these to claim on my postal insurance; refunds can't be issued without them.
- Package items to be returned in the the same manner as they were shipped, using the same appropriately protective layers.
- Get proof of postage. I would strongly recommend a tracked service, as I can't refund items that go missing, or arrive damaged.
I will issue a refund as soon as the piece arrives back safely on my desk, but depending on your payment method, it may take several days for the refund to be processed.
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Please Click Here for information on Shipping Delays and Losses
