Shipping and delivery
Free Shipping starts at £40 for UK mainland customers.
Until recently, I offered free international delivery to US / Canada / Australia and New Zealand on orders over a certain amount. Unfortunately due to Covid the cost of international shipping has increased SO much that this is no longer feasible. The cost of shipping will depend on the weight of your parcel, and whereabouts you are. Any problems or questions, please contact me!
Making time: Almost all of my items are made to order, by me, in my studio just outside London. They will normally be made and posted within five working days.
Occasionally if something I need to make your piece is not available at my supplier, it takes longer. If this is the case I will email to let you know.
Goods will be sent to the address given by you in your order, (PLEASE check it's the correct one!) and I will wait for cleared payment in full before shipping your order out.
Shipping rates: Within the UK you'll get FREE standard delivery if you spend £40 or more.
If your order is under £40, shipping will be added to your order at checkout.
My standard UK shipping is Royal Mail Second Class Tracked for small parcels, and DPD or another parcel courier for larger packages over 2kg. A mobile number may be required.
Royal Mail Second Class aims to get your parcel to you in 3-5 business days (including Saturdays). Obviously Christmas, Easter and bank holidays are a bit more of a lottery! If I know there's a problem or a delay, I will contact you via email to let you know.
International shipping: For international orders I calculate shipping based on the weight and size of the parcel. Please go to check-out to get a quote; as a rough guide, international delivery starts at £6.
Please note; Overseas orders can be subject to unexpected and sometimes very lengthy delays that are outside of my control (eg hold ups in customs).
They may also be subject to customs and import duties that I know nothing about and am not responsible for.
Please check with your local tax / import duty authorities BEFORE ORDERING if you are worried.
Insurance: If you are buying a more expensive item I would recommend paying for additional postal insurance... please contact me and I will get a quote.